Privacy Policy

At Oxford Coach and Motorhome Care Ltd (“we”), we respect your privacy. We have
implemented this privacy policy (“Privacy Policy”) to demonstrate our
commitment to the protection of your personal information.

We explain below how we use and protect the personal information we may
gather from and about our customers by means of our website, e-mail and
over the telephone. By using our website, you consent to the collection,
use and disclosure of your information, as described in this Privacy

Through our Privacy Policy we comply with all aspects of the 2018 General Data Protection Regulation (GDPR).

The Types of Information We Collect

Information Collected About You

You may provide us with certain information in connection with a booking or
in your interactions with our website. When you are asked to provide
personal information, you may decline. If you choose not to provide the
information, you may not be able to use our services. The personal
information we may collect includes:

  • Your name,
    contact information and contact
  • Vehicle information.
  • Your credit card details.
  • CCTV footage of you whilst on our premises.

With your consent, we may access location-based information or collect
location markers from your mobile device or based on your IP address. We
may use this information to provide you with notifications related to
our locations, return information, local offers or other information
that may be helpful in providing you with better services. We do not use
this information to specifically locate you for any reason other than
to provide you the service. With your consent, our application may
utilise your device’s camera. If you have allowed us to utilise your
location information or your device’s camera in the past and wish to
revoke the permissions, please change the settings on your device.

Information Collected and Stored Automatically

By visiting our website, certain information may be automatically provided
to us by your computer. For each visitor to our websites, our
webservers may automatically recognise the visitor’s domain name or IP
address. An IP address is a number assigned to your computer when you
connect to the Internet. As part of the protocol of the Internet,
webservers can identify your computer by its IP address. In addition, we
may collect your browser type and operating system as well as your
internet service provider (ISP), referring and exit pages, date and time
stamp and/or clickstream data. We may collect similar information when
you visit our website with your mobile device, including mobile device
brand, model, mobile operating system and carrier. Except as otherwise
explained in this Privacy Policy, we may combine the non-personal
information we collect from you (as described above and as described
below, under “Use of Cookies and Similar Technologies”) with your
personal information in order to tailor our websites and enhance your
online experience by saving your preferences and/or to help identify
site features, advertisements and offers that may be of interest to you.

Use of Cookies and Similar Technologies

We may use cookies, pixel tags, etags, HTML 5 storage and similar
technologies on our web site and in promotional emails which we may send
to you.

How We Use This Information

We use the information we collect for the following purposes:
• To assist the transactions that you request.
• To provide customer service related to your interactions with us or to respond to your enquiry.
• To verify your identity for fraud prevention purposes.
• To contact you regarding your enquiry and/or reservation.
• To contact you about a citation or claim.
• To provide you with discounts, competitions, reward programmes and
other information, opportunities and services that may be of interest to
you. You may receive these offers in advertising via third-party sites
and media properties, including on social media. You may be able to opt
out of these ads by clicking on an icon in the ad or through the privacy
settings in each media property.
• To compile statistics and
analysis about our customers’ use of our websites, products and
services, which statistics are only used to enable us to provide better
customer service, products, features and functionality to you and other
customers in the future.
• To protect our rights and property.

We may combine the information that you submit to us with information
related to your transactions with us.

With your consent, we may utilise text messaging, known as Short Message
Service (SMS), to provide time sensitive communications related to your
transaction. You will have the ability to opt out of these communications by replying to the
message as stated in the message. We retain information we collect for commercially reasonable periods of time or in accordance with specific laws or policies. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of
time, will no longer be actively stored when that purpose has been
fulfilled. Inactive data may, however, continue to be used for
statistical, marketing, archiving and other analytical purposes.

How Your Information May Be Shared

We may disclose your information to other third parties:
• when required by law or in response to legal process;
• without legal process in response to a request from law enforcement relating to a criminal investigation;
• to protect our rights, privacy, safety or property, or that of the public;
• to analyse our data, conduct mobile analytics services or to maintain
and improve our services (subject to confidentiality agreements as
• to enforce the terms of any rental agreement or our websites’ terms and conditions;
• if the rights of another individual might be violated and;
• otherwise with your consent.
We may disclose your personal information to third-party service providers
(such as a payment processor). These service providers may be located
in a country different from your country of residence, such as the
United States or a European Union member country. These service
providers are contractually required to maintain the confidentiality and
security of your information. However, your information may be
accessible to authorities in accordance with applicable laws.


We may post customer testimonials/comments/reviews on our websites which
may contain personally identifiable information. We will obtain your
consent via email prior to posting the testimonial. You can request the
removal of your testimonial by contacting us at

Data Security and Integrity

The security of the information you provide is very important to us and we
try to provide secure transmission of your information. For certain
transactions on some of our websites, we may use Secured Sockets Layer
(SSL) technology to secure the transfer of information. While we strive
to protect your personal information, we cannot guarantee the security
of any data transmission over the Internet. Once we receive your
information, we take steps that we believe are reasonably appropriate to
protect it from loss, misuse, unauthorised access, disclosure,
alteration and destruction to ensure the data’s integrity.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information
practices. If we make any material changes, we will notify you by email
(sent to the email address that we hold for you) or by means of a notice
on this site or as otherwise may be required by law, prior to the
change becoming effective. We encourage you to periodically review this
page for the latest information on our privacy practices.

Contacting Us

The accuracy and completeness of the information we collect is very
important to us and we make every effort to ensure that the information
we have is accurate and up-to-date. In addition to the options provided
to you in this Privacy Policy, if you wish to opt out of direct
marketing or review, amend, correct, update or delete personally
identifiable information we have collected about you, please send an
e-mail to
We reserve the right not to allow access to your information if we believe in good faith that such
disclosure is prohibited by law or if the rights of another individual might be violated.
For email marketing please use the unsubscribe link located at the footer of each email.

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Copyright 2020 Oxford Coach and Motorhome Care Ltd.

Please read our Privacy Policy HERE